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EXCHANGES

If the ordered product is unsuitable for you, you can exchange it within 14 days from the delivery date.

HOW DOES IT WORK?

1. Let us know about it by mail: zwroty@vitesi.com

Fill out the EXCHANGE form - you can download it HERE

3. Sent us the the product that you want to return, no later than 14 days from the date on which you informed us about withdrawal from contract, with the completed and signed form to the following address:

Online Store Vitesi

ul. Swoboda 4, 95-015 Głowno, Poland

You sent back a product at your own expense through a courier company. We do not accept parcels sent at our expense.

REMEMBER!

1. The product destined for exchange must be full value, i.e. without any signs of use, without any odours, e.g. perfumes or creams, without damage and with all tags and labels. 

Damaged, incomplete or dirty item is not refundable or exchangeable and will be sent back to you at your expense.

2. Before sending the product for exchange, please check the availability of a new product on our online store.

3. If the product is available, contact us to make a reservation

4. You can exchange the product for a new one at the same price, lower or higher.

5. If you exchange the product for a cheaper one, we will return you the difference to the bank account indicated in the exchange form.

6. If you exchange the product for a more expensive one, then you pay the outstanding amount to the Seller's bank account

"MB CONSULTING" MACIEJ BRATEK

ul. Dowborczyków 10, lok. 21,

90-019 Łódź

USD: PL 46 1030 0019 0108 4006 0111 6957

CAD: PL 29 1030 0019 0101 2406 2170 0051

EURO: PL 05 1030 0019 0109 7806 0103 9541

In the title, please enter: “EXCHANGE + your order no.”

7. If you exchange the product for the same model, the product will be exchanged with the price at which it was purchased.

8. Free shipping of exchanged product is applied only to parcels to be delivered in the territory of Poland.

RETURNS

If the ordered product turned out to be unsuitable, you can withdraw from the agreement within 14 days without giving a reason.

HOW DOES IT WORK?

1. Let us know about it by mail: zwroty@vitesi.com

2. Fill out the RETURN form - you can download it HERE

3. Sent us the the product that you want to return, no later than 14 days from the date on which you informed us about withdrawal from contract, with the completed and signed form to the following address:

Online Store Vitesi

ul. Swoboda 4, 95-015 Głowno, Poland

You sent back a product at your own expense through a courier company.

We do not accept parcels sent at our expense.

REMEMBER!

1. The deadline to withdraw from the agreement expires after 14 days from the date on which you came into possession of the item or in which a third party other than the carrier and indicated by you came into possession of the item.

To keep the deadline of withdraw from the agreement, it is sufficient to send the information before the deadline for withdrawal.

2. Returned product must be full value, i.e. without any signs of use, without any odours, e.g. perfumes or creams, without damage and with all tags and labels. The Consumer is responsible for reducing the value of the product, resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of the product.

Damaged, incomplete or dirty item is not refundable or exchangeable and will be sent back to you at your expense.

3. When you return all products purchased in a specified order, we will refund all payments received from you: the purchase cost of products + shipping costs, excluding the costs of delivering the products to us. If you want to return only part of the order, the shipping costs will not be refund.

COMPLAINTS

All complaints are dealt with in accordance with the provisions of the Act of 23 April 1964. Polish Civil Code.

The seller is responsible for the nonconformity of consumer product with the agreement if it is found within two years from the date of the delivery of this product to the Buyer. The warranty does not cover damage caused, for example, as a result of improper use of the product, or by failure to follow the instructions on the care label wash.

HOW DOES IT WORK?

1. Let us know about it by mail: zwroty@vitesi.com

2. Fill out the COMPLAINT form - you can download it HERE

3. Send the product destined to be returned, properly packed and secured, with the completed and signed form to the following address:

Online Store Vitesi

ul. Swoboda 4, 95-015 Głowno, Poland

REMEMBER!

You must include a description of the problem in the complaint form.

The shipment of product is at your expense, however, if the complaint is accepted, we will refund you the amount for shipping. 

Seller www.sklep.vitesi.com examine the complaint and provide answer to the Buyer promptly and not later than within 14 days from the date of receipt of product. 

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